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Support Center

In this section of the Playbook, current or prospective tenants can submit questions, request support, learn from fellow tenants, and access helpful resources.

Office Hours

Cloud Support Office Hours

Join us quarterly on the 2nd Thursday from 11:30 am - 12:30 pm EST for Cloud Support office hours.
Upcoming dates:

  • March 13, 2025 - Topic TBD
  • June 12, 2025 - Topic TBD
  • September 11, 2025 - Topic TBD

To listen to the June 13, 2024 session visit the link: June 13th Recording

To attend or request a specific topic, please contact FCS Cloud Support Team at:
fcs-support@gsa.gov

Operations Office Hours

Join us weekly on Tuesday 2:00 - 2:30 pm EST to discuss upcoming approved FCS maintenance, and other operational updates.
You can find the meeting link on the Maintanence and Outages Calendar:


Maintenance and Outages

Cloud Advocate

FCS advocates for its customers throughout the Cloud Smart Journey. Visit this page to understand how FCS views this critical commitment and what you can expect.

Cloud Advocate

Cloud Smart Journey

The Cloud Smart Journey is a process designed to develop shared strategic goals and objectives to achieve successful cloud adoption within the FCS Ecosystem.

Get Cloud Services

Cloud Lounge

The Cloud Lounge is updated regularly with live and on-demand training opportunities, AWS resources, and more.

Cloud Lounge
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New Feature Requests

A new feature request (NFR) is a specific need, want, or suggestion from an existing cloud ecosystem tenant for a new feature, enhancement, or connectivity request as the product evolves and/or a change is needed. Learn more about what this process involves on the New Feature Request page.

New Feature Requests

Quick Links

A shortcut for current customers and those looking to grow with FCS!

Maintenance Schedule

Summary of routine maintenance activities organized by service type and maintenance calendar.

Partnering With Us

High-level roles and responsibilities for customers and cloud support teams during the Cloud Smart Journey.

Requests

Provides direct links to common requests through JIRA and other channels.

Cloud Forms & Templates

Provides access to key documents and templates tenants will need during their Cloud Smart Journey.

Resources

A collection of informational and training videos related to specific cloud services.

FCS Tenant Reference Guide

Find guidance to important tasks and access links for helpful services.