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Frequently Asked Questions (FAQs)

Browse through these FAQs to find answers to commonly raised questions that the Office of Acquisition IT Services (FAS-IT) assists its customers with. If you're new to FAS-IT, we encourage you to not only browse through these questions and answers, but to also explore the relevant IT Playbook links appended to the answers.

Playbook FAQs

What is Federal Acquisition Services (FAS) - IT?

The Office of Acquisition Information Technology Services (FAS-IT) is a business-focused service delivery organization. Our joint success is achieved by working in close partnership with the FAS organization which you can read more about on the FAS page.

What is the FAS-IT Playbook?

The FAS-IT Playbook is a living resource that provides standardized best practices, design patterns, and cloud guidance to support consistent, compliant, and effective IT modernization across FAS. It helps teams make informed technology decisions, align IT solutions with business needs, and accelerate modernization.

The FAS-IT Playbook has an abundance of resources. How do I find the resources that best align to my role?

Our user journeys can help you navigate the FAS-IT Playbook. Each journey visually illustrates a specific path a user might take to quickly locate helpful content and resources, tailored to a specific role supporting the FAS-IT organization.

What is COMET?

The CIO Modernization and Enterprise Transformation (COMET) Program consists of two contracts that can support the full life-cycle of systems development for the entire portfolio of FAS business applications. COMET was developed jointly by GSA IT and FAS to ensure the acquisition strategy aligned to the FAS IT Modernization Strategy and reflected the current and future needs of the FAS business lines.

What is COMET Tech Exchange?

To engage the COMET community, FAS and FCS facilitate a monthly COMET Tech Exchange. These dialogues between GSA and the COMET community will improve GSA's ability to enhance future acquisitions and enable COMET vendors to improve their responses, creating more competition and enabling the best solutions and offerings to meet FAS mission needs.

What is FAS Cloud Services (FCS)?

FCS enables and promotes a "ONE GSA IT" approach by bringing IT partners together to build the Cloud Ecosystem. Through FCS's Cloud Smart Journey and related processes, Application Teams, Data, Security, and IDT/Infrastructure come together to build the Cloud Ecosystem, modernizing FAS applications; and enabling application teams more time to drive business value, while realizing cost, resource, and schedule savings. Visit the MyFCS site to learn more.

Where do I get support for FCS products and services?

For technical support, service requests, or questions about FCS products and services, visit the myFCS Support page. The myFCS support portal provides access to:

This centralized support hub helps you resolve issues quickly and access the resources you need to effectively use FCS products and services.

Where do I learn about the various FCS products, services, and capabilities?

FCS offers a wide variety of products, services, and capabilities which can be tailored to your specific needs. To learn more, visit the FCS Experiences page on the FCS website where you can read about how each FCS Experience brings together Products, Services, Standards, and Guardrails into a cohesive, outcome-driven offering aligned to a specific type of work—like building applications, managing data, or deploying infrastructure.