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Cloud Support

In this section of the Playbook, current or prospective tenants can submit questions, request support, learn from fellow tenants, and access helpful resources.

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Cloud Advocate

FCS advocates for its customers throughout the Cloud Smart Journey. Visit this page to understand how FCS views this critical commitment and what you can expect.

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Cloud Smart Journey

The Cloud Smart Journey is a process designed to develop shared strategic goals and objectives to achieve successful cloud adoption within the FCS Ecosystem.

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Cloud Lounge

The Cloud Lounge is updated regularly with live and on-demand training opportunities, AWS resources, and more.

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Quick Links

A shortcut for current customers and those looking to grow with FCS!

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Maintenance Schedule

Summary of routine maintenance activities organized by service type and maintenance calendar.

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Partnering With Us

High-level roles and responsibilities for customers and cloud support teams during the Cloud Smart Journey.

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Requests

Provides direct links to common requests through JIRA and other channels.

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Cloud Forms & Templates

Provides access to key documents and templates tenants will need during their Cloud Smart Journey.

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Resources

A collection of informational and training videos related to specific cloud services.

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FCS Tenant Reference Guide

Find guidance to important tasks and access links for helpful services.