Acquisition Systems Journey Maps
In order to better the acquisition process in the Federal government, FAS has updated its Strategic Plan, operationalized the Federal Marketplace recommendations and continues in FY2023 modernizing and simplifying the buying and selling experience for customers, suppliers, and the acquisition workforce.
Understanding the users' journeys through the acquisition process is critical to identifying the pain points and gaps to then focus on the right initiatives to bring about improvements.
The following diagrams show the various systems used at FAS, plotted along the steps of the customer journey and steps a government employee would take in researching and purchasing a product or service using a GSA purchase vehicle such as MAS/Schedules
1. Overview - Current State
The overview shows many of the systems used by customers, suppliers/vendors, and Acquisition Workforce (AWF). It is divided into sectors:
- Sector 1 are the more customer-focused systems at the earlier stages of the journey, when the customer is identifying their needs and doing research about, and planning for their purchase.
- Sector 2 shows the more customer-focused systems from the solicitation forward through selection, negotiation, award, administration and closeout.
- Sector 3 shows the more supplier-focused and AWF-focused systems along all stages of the journey.
2. Sector 1 - Customer/Buyer-focused systems - Current State
This diagram represents Current, Pre-solicitation, customer/buyer-focused systems:
3. Sector 1 - Customer-focused systems - Future State
This diagram shows future-state Pre-solicitation, customer/buyer-focused systems:
4. Sector 3 - Supplier- and AWF-focused systems - Current State
Focus here is on current state, Supplier and AWF focused Systems:
5. Sector 3- Supplier- and AWF-focused systems - Future State
This diagram shows the future state for the Supplier and AWF focused systems:
6. All systems - Future State
This diagram shows the future state for all FAS Systems mapped to the customer journey:
